CV9's Terms and Conditions — Know It, Understand It, Follow It

General Terms & Acceptance

CV9 is an online gaming and Sports Betting platform operated for users in Bangladesh. These Terms and Conditions ("Terms") apply to all services, products, and content available on the platform.

By creating an account or using any service on CV9, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree with any part of these Terms, please do not use the platform.

CV9 reserves the right to update these Terms at any time. Continued use of the platform after any changes are made will be considered acceptance of the updated Terms.

Account Registration & Verification

To create an account on CV9, you must provide accurate and complete information. Submitting incorrect or false details is a direct violation of these Terms and may result in account suspension or termination.

• Each person may register only one account. Opening multiple accounts is strictly prohibited.
• The name, address, and mobile number provided at registration must be accurate.
• KYC (Know Your Customer) verification may be required before processing a withdrawal.
• You are responsible for keeping your account password and login credentials completely confidential.
• You may not allow any third party to access or use your account.
• Family members must each use their own separate account; operating multiple accounts from the same device may trigger an investigation.

Payment, Deposit & Withdrawal Policy

CV9 currently accepts payments via bKash, Nagad, and Rocket. All transactions are processed in Bangladesh Taka (BDT).

• The minimum deposit amount is BDT 100, and the maximum single transaction amount is subject to defined limits.
• Deposits are generally credited to your account instantly. If there is a delay, please contact our support team.
• Withdrawal requests are typically processed within 3–15 minutes.
• Verification may be required at the time of withdrawal. Funds will be sent to the same mobile number used for the deposit.
• Deposited funds cannot be withdrawn to a third-party account.
• CV9 reserves the right to block any unusual or suspicious transactions.

Bonuses, Promotions & Rewards

CV9 regularly offers a variety of bonuses and promotional deals. Each offer comes with its own terms, which are detailed on the offer page. Please read them carefully before claiming any bonus.

• Every bonus comes with a wagering requirement. Bonus balances cannot be withdrawn until the wagering requirement is met.
• The welcome bonus is available to new members only and can be claimed once.
• Any attempt to collect bonuses through multiple accounts will result in both accounts being terminated.
• Promotional codes and referral bonuses are valid only within their specified validity period.
• CV9 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• CV9 reserves the right to void bonuses and any associated winnings if bonus abuse is suspected.

Gaming Rules & Fairness

All games on CV9 are powered by internationally certified Random Number Generator (RNG) technology, ensuring every result is fully fair and verifiable.

• The outcomes of all games — including slots, Fish Game, and Live Casino — are RNG-determined and not predetermined.
• Sports Betting odds are determined based on real-time market data.
• If a game is interrupted due to network issues, CV9 will handle the situation in accordance with its established policy.
• In the event of a dispute over a game result, CV9's server logs will serve as the final and definitive record.
• Intentionally disconnecting during a game to gain an unfair advantage is prohibited.

Prohibited Activities

CV9 is committed to maintaining a safe and fair environment. The activities listed below are strictly prohibited, and any violations will be met with firm action.

• Creating multiple accounts to collect bonuses or other benefits.
• Using automated bots, scripts, or software to operate games.
• Exploiting game vulnerabilities or bugs to gain an unfair advantage.
• Colluding or coordinating with other users.
• Transactions involving money laundering or illegal funds.
• Operating an account using a false identity or someone else's information.
• Attempting to hack, phish, or otherwise attack the platform's security systems.
• Harassing, threatening, or using offensive language toward other users.

Account Suspension & Closure Policy

CV9 reserves the right to temporarily suspend or permanently close any account under the following circumstances.

• Breach of any provision of these Terms and Conditions.
• Suspicion of fraud or attempting to gain an unfair advantage.
• Failure to complete KYC verification or submission of false information.
• Extended account inactivity (more than 12 months).
• At the user's own request.

Users will be given the opportunity to withdraw any valid balance before permanent account closure, unless the closure is due to fraud or prohibited activity, in which case the balance may be forfeited.

Privacy & Data Protection

CV9 treats the protection of users' personal data as its highest priority. Our full privacy policy is published separately.

• Your information will be used solely for service delivery and verification purposes.
• Your information will never be sold or transferred to third parties.
• All transactions are secured with SSL encryption.
• To view or update your information, please contact our support team.

Responsible Gaming

CV9 believes gaming should be a form of entertainment and should never be treated as a source of income. We promote responsible gaming and are committed to the well-being of our users.

• You can set daily, weekly, or monthly deposit limits on your account.
• Through the self-exclusion feature, you can temporarily block your own access to the platform for a set period.
• If you notice signs of gaming addiction, our support team is ready to help.
• Never bet with borrowed money or funds set aside for essential expenses.

For more details, visit our Responsible Gaming Visit the page.

Legal Matters & Limitation of Liability

Using the CV9 platform is entirely at your own risk. Winning and losing are both a normal part of gaming, and CV9 does not guarantee any specific outcome.

• CV9 is not responsible for technical errors, server downtime, or issues caused by third parties.
• CV9 is not liable for any loss resulting from incorrect information provided by the user.
• Any disputes relating to these Terms will be resolved in accordance with CV9's established policies.
• CV9 is not liable for any losses resulting from service interruptions caused by force majeure events.

Terms Update Policy

CV9 reserves the right to modify these Terms and Conditions, in whole or in part, at any time. Users will be notified as early as possible ahead of any significant changes.

• The effective date of any changes will be noted under the "Last Updated" section at the top of the Terms.
• Continued use of the platform after any changes constitutes your acceptance of the updated Terms & Conditions.
• You may request account closure if you do not agree to the updated terms.

Contact & Support

If you have any questions or concerns about these Terms and Conditions, CV9's support team is available around the clock to help.

• Live chat support is available 24 hours a day, 7 days a week.
• Email support: [email protected] (responses are typically sent within 24 hours).
• All complaints are reviewed professionally and impartially.