CV9 believes gaming is about more than winning — it's a form of entertainment. That's why we want you to play within your limits, in good health, and with enjoyment. You'll find all the responsible gaming tools and information you need right here.
We want every player to stay safe and well. These six principles form the foundation of our platform.
Set your own daily, weekly, or monthly deposit limits. Limits take effect immediately once set.
Need to take a short break? Set a cooling-off period anywhere from 24 hours to 6 weeks and give yourself time to reset.
Exclude yourself from the platform for an extended period if needed. Self-exclusion can be activated for anywhere from 3 months to 5 years.
Set a limit on how long you can play in a single session. Once the time is up, CV9 will automatically send you a notification.
At set intervals, a reminder will appear on screen showing how long you've been playing — so you never lose track of time.
If you're struggling with gaming addiction or excessive play, reach out to our support team or a specialist adviser.
Responsible gaming means enjoying gaming while always staying in control. Playing on CV9 isn't just about spending money — it's a healthy form of entertainment. But when gaming starts to affect other areas of your life — your family, your work, or your finances — that's the signal to take action.
CV9 is committed to the wellbeing of every user on its platform. That's why we've built a range of responsible gaming tools and features designed to keep you safe and make your gaming experience enjoyable.
Remember — gaming is never a source of income. It's entertainment. Only bet what you can afford to lose. CV9's responsible gaming policy is built around this principle.
Gaming addiction can creep up on you gradually — often without you even realising it. Ask yourself the questions below. If you answer "yes" to most of them, it may be time to seek help.
Once logged in to the CV9 platform, you can set the following limits at any time from your account settings. Lowering a limit takes effect immediately. Increasing a limit requires a 24-hour cooling period.
| Limit Type | Duration | Takes effect | Change |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Instant | Decreasing: Immediate |
| Bet Limit | Daily / Weekly | Instant | Increase takes effect: after 24 hours |
| Loss Limit | Daily / Weekly / Monthly | Instant | Decreasing: Immediate |
| Session Time Limit | Per session | From the next session | Change takes effect: after 24 hours |
| Cooling-Off | 24 hours – 6 weeks | Instant | Automatically lifted when the period ends |
Self-Exclusion is a feature that lets you block access to your CV9 account for a set period of time. No promotional messages will be sent during this period.
Log in to the CV9 app or website and go to your profile settings.
Look for the "Responsible Gaming" option in the settings menu.
3 months, 6 months, 1 year, 3 years, or 5 years — choose the term that works best for you.
Confirm with your password. Self-exclusion takes effect immediately and cannot be reversed before the period ends.
CV9 is strictly for users 18 years of age and older. We have put a number of strict measures in place to keep minors away from gaming.
Responsible gaming is about more than just setting limits — it's a mindset. Following these simple tips will help keep gaming fun at all times.
You don't have to face gaming problems alone. The CV9 support team is always here for you. You can also use the resources below for professional guidance.
Access these tools at any time from your CV9 account settings.
Set a maximum deposit limit on a daily, weekly, or monthly basis.
Play will automatically stop once you exceed a set loss amount.
Set a maximum time limit for each gaming session yourself.
Your gaming session duration will be displayed on screen at regular intervals.
Account break from 24 hours up to 6 weeks for short-term breaks.
Exclude yourself from the platform on a long-term basis — from 3 months up to 5 years.
View and review your complete gaming and transaction history at any time.
For any issues, speak directly with our support team via live chat.
CV9 believes that fun and safety can go hand in hand. We're always here for you with a full set of responsible gaming tools.