Privacy & security

CV9 Privacy Policy — Protecting your data Our commitment

This privacy policy fully explains how your personal information is collected, stored, and used on CV9. We believe transparency is the foundation of trust.

Last Updated: January 2026

Why does CV9 need your Privacy trustworthy?

SSL encryption protection

Every transaction and data transfer on CV9 is secured with 256-bit SSL encryption. Your information will never fall into the wrong hands.

Never sold to third parties

Your personal information is never sold or transferred to advertisers or third parties. This is our strict policy.

Minimal data collection

CV9 only collects information that is necessary to provide the service. We never ask for excessive or unnecessary data.

Secure data storage

All user data is stored on encrypted servers with access strictly limited to authorized personnel only.

User controls

You can view, correct, or request deletion of your data at any time. You are in control of your information.

Cookie transparency

CV9 is fully transparent about its use of cookies. You can decide for yourself which cookies to accept.

CV9 Privacy Policy — Full Document

This privacy policy ("Policy") governs the collection and use of information between the CV9 platform (cv9.fun) and its users. By using CV9, you are considered to have accepted this policy. Contact us with any questions.

1

What information do we collect?

CV9 collects certain information to provide you with the best possible service. This process is fully transparent and based on your consent. We only collect what is genuinely necessary.

A. Information collected at registration:

  • Full name and mobile number
  • Date of Birth (for age verification)
  • Login password (stored in encrypted form)
  • Payment method details (bKash / Nagad / Rocket number)

B. Information collected automatically during use:

  • Device type, operating system, and browser information
  • IP address and connection timestamp
  • Page visit and gaming activity logs
  • Cookie and session data

C. KYC verification information:

  • Copy of National ID card or passport
  • Proof of address (if required)
CV9 never collects your bank account password, full credit card number, or any other sensitive financial information.
2

How is the collected data used?

CV9 uses your information for the purposes outlined below. In every case, we apply the highest level of care and follow strict rules to prevent misuse.

Purpose of use Data type Basis
Account creation and management Name, mobile number, password Agreement
Payment processing Mobile number, transaction logs Agreement
Age and identity verification Date of Birth, NID Legal obligation
Fraud prevention IP address, device information, logs Legal obligation
Customer support Account information, communication logs Agreement
Bonuses & promotions Gaming history, preferences Legitimate interest
Platform improvement Usage patterns, error logs Legitimate interest
3

How long is data retained?

CV9 does not retain your information longer than necessary. Each type of data has a defined retention period, set in accordance with legal obligations and business requirements.

  • Active account data: retained for the duration of the account
  • After account closure: minimum 5 years (for legal reasons)
  • Transaction records: 7 years (in accordance with financial regulations)
  • KYC documents: 5 years after account closure
  • Support contact logs: 3 years
  • Marketing preferences: until consent is withdrawn
Once the defined retention period ends, CV9 securely deletes or anonymizes your data so that identification is no longer possible.
4

Who may your information be shared with?

CV9 never sells your personal information. In limited circumstances, data may be shared with specific parties, but strict data protection rules apply in every case.

  • Payment processor: Limited data shared with bKash, Nagad, and Rocket solely to process transactions.
  • Technology partner: Game providers and technology partners for platform operations.
  • Legal authorities: In response to a court order or a lawful request from a law enforcement agency.
  • Fraud prevention: Security partner for fraud detection and prevention.
All third-party partners are contractually bound to comply with CV9's privacy standards. They may only use the data received for the specified purpose and are not permitted to share it elsewhere.
5

Cookie policy

CV9 uses cookies to keep the website and app running smoothly and to improve your experience. Cookies are small text files stored on your device.

  • Essential cookies: Login sessions and security tokens — the platform cannot function without these.
  • Performance cookies: To analyze which pages have issues and improve the platform.
  • Functionality cookies: To remember your language and preferences.
  • Analytics cookies: To analyze user behavior (not personally identifiable).

You can manage cookies through your browser settings, but disabling essential cookies may cause some features to stop working.

6

Your data rights

As a CV9 user, you have the following rights over your own data. Contact our support team to exercise any of these rights.

Right to access your data

The right to request access to any information CV9 holds about you and to receive a copy of it.

Right to rectification

You have the right to request correction of any inaccurate or incomplete information.

Right to erasure

The right to request deletion of your data under certain circumstances.

Right to restrict processing

The right to request that the use of your data be restricted to specific purposes.

Right to data portability

The right to receive your data in a structured, machine-readable format.

Right to Withdraw Consent

The right to stop any data processing carried out on the basis of consent, at any time.

CV9 will respond to rights requests within 30 days of receipt. Complex requests may take up to 90 days.
7

Security measures

CV9 uses industry-leading technology and practices to protect your data. Our security team monitors servers and databases around the clock, 24 hours a day.

  • 256-bit SSL/TLS encryption is applied to all data transfers
  • Passwords are stored using bcrypt hashing — never viewable in plain text
  • Two-factor authentication (2FA) is available on all accounts
  • Automated alerts are triggered if unusual login activity or transactions are detected.
  • Regular third-party security audits are conducted
  • Database access is restricted to only essential personnel
Please note that no method of transmission over the internet is 100% secure. CV9 takes every measure to ensure maximum protection, but in the event of a data breach, you will be notified promptly and appropriate action will be taken.
8

Protection of minors' privacy

CV9 is an adult gaming platform and is not intended for anyone under 18. We do not knowingly collect information from minors.

  • Date of birth is verified at registration — no one under 18 is permitted to create an account
  • If any minor's data has been collected inadvertently, it will be deleted as soon as this becomes known
  • If you believe your child is using CV9, please contact support immediately.
Any concerns involving minors are treated as the highest priority and resolved within 24 hours.
9

Privacy policy updates

CV9 may update this privacy policy when necessary. Users will be notified before any significant changes take effect.

  • The date of any changes will be noted at the top of the page under "Last Updated"
  • Advance notice will be provided via app or email for any major changes
  • Continued use of the platform after any changes constitutes acceptance of the updated policy
  • You may request account closure if you do not agree to the updated policy
Enable notifications on the CV9 app or check this page regularly to stay up to date with the latest changes.
10

Contact us

If you have any questions or complaints about this privacy policy, or wish to exercise your data rights, please get in touch with us.

Your privacy matters greatly to us. Share any concerns and we will respond promptly and professionally.

About privacy Frequently Asked Questions

The most common questions users ask about the privacy policy.

No, CV9 never sells your personal data to third parties. Only limited information is shared with partners strictly necessary for service delivery, and they are bound by contract.

No. Your password is stored using bcrypt hashing and is never accessible in plain text. No CV9 employee or system can view your password directly. If you forget it, you will need to reset it — no one can retrieve it for you.

Even after account closure, certain data must be retained for a specified period due to legal obligations. Transaction records are kept for 7 years and KYC documents for 5 years, after which they are securely deleted.

CV9 only sends promotional messages with your consent. You can choose whether to opt in to marketing SMS at the time of registration, and you can withdraw that consent at any time.

Yes. In the event of a data breach that affects your information, CV9 will notify you within 72 hours. The notification will clearly state the nature of the breach, the data affected, and the steps you should take.

Privacy assured, now Join CV9!

We are committed to keeping your data safe. Register with confidence and enjoy the best gaming experience.

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